Revolutionizing Business Discovery with Artificial Intelligence
In a significant move, Yelp has introduced an AI-powered chatbot that enables consumers to connect with relevant businesses for their tasks. This innovative feature is part of the company’s efforts to leverage artificial intelligence (AI) in transforming the way people discover and interact with local businesses.
Introducing the New Chat Interface
The AI assistant is now available on Yelp’s iOS app under the ‘Projects’ tab, with plans to expand to Android later this year. This chat interface allows users to describe their problems or tasks directly into the chat window, rather than using a traditional search box. The bot uses OpenAI’s large language models (LLMs) in conjunction with Yelp’s own data to gather information and provide relevant suggestions.
How It Works
- Describe Your Problem: Users can describe their task or problem in detail, providing context for the chatbot.
- Gather Information: The bot asks follow-up questions to gather more information about the user’s requirements, including their zip code.
- Create a Project: Once sufficient information is collected, the bot creates a project and sends relevant messages to professionals who can assist with the task.
- Respond to Conversations: Users can engage in conversations with professionals, either by responding directly or using Yelp’s quick reply feature.
New Features for Restaurants
In addition to the AI-powered chatbot, Yelp is also revamping its guest manager experience for over 11,000 restaurants on its network. The new design includes:
Improved Guest Management
- Cover Flow: Allows restaurant operators to optimize staff utilization and make better decisions.
- Real-Time Table Status: Provides up-to-date information about table availability and status.
- Shift Manager Notes: Enables shift managers to add notes for easier reference.
Waitlist Updates
Yelp is also introducing waitlist updates with more accurate waiting times and text message notifications for place-in-line status. This feature aims to reduce customer frustration and improve the overall dining experience.
Enhanced Kiosk Experience
The company is revamping its Yelp Kiosk design to enable users to easily join the waitlist and check themselves into restaurants.
Business-Friendly Features
Yelp’s AI-powered chatbot also includes an API (Application Programming Interface) that allows other websites to integrate an AI-powered bot for business discovery. This feature supports single-turn queries and responses, with multi-turn chat support coming later this year.
Fusion API
The new release brings a conversational chatbot experience into the picture, enabling users to ask questions like "A vegan brunch place that is open this Saturday at 9 a.m." or "Suggest a good workout studio in Miami with a swimming pool."
AI-Powered Business Summaries
Businesses can test out the API using Yelp’s Fusion API, which includes AI-powered business summaries.
Key Benefits
- Improved Customer Experience: Provides users with more accurate and relevant information about businesses.
- Enhanced Discoverability: Allows users to discover new businesses based on their needs and preferences.
- Increased Efficiency: Reduces the time spent searching for relevant businesses, making it easier for customers to find what they’re looking for.
Conclusion
Yelp’s AI-powered chatbot is a significant step towards revolutionizing business discovery. By leveraging artificial intelligence, Yelp aims to provide users with a more seamless and efficient experience when interacting with local businesses.
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